1. Frequently Asked Questions

Accessing and using the Customer Portal

Check on the status of your tickets in the Customer Portal

The Customer Portal is where users should go to track the status of their submitted support tickets. 


You can access your portal in one of the following two ways: 

  • Login to your Podsights Homepage > Click the in the upper right corner and select View Tickets
    • From there, you will be asked to sign in or Register Here.  You can sign up using the email associated with your Podsights account and create a password.  This is a separate portal for your support tickets, which is why you will have to register if it is your first time accessing the portal. 


  • You can also navigate to our Help Center (you're already here!) and click Go to Customer Portal on the top right corner.
    • Once you arrive in the Customer Portal, you will need to register or sign in with the email associated with your Podsights account. 
    • Tip: bookmark the Customer Portal for easy access!
sign in customer portal-1
  1. After you sign in, you will see a list of all your support tickets along with tickets submitted within your organization and the status of each.

    see tickets
  2. You can also click into each submitted ticket to see more information and the entire log of engagements regarding the ticket.

    ticket view-1

What each Status means: 

  • Open - The ticket is currently open and the Podsights Platform Success team is on it!
  • Closed - The request has been resolved and the ticket is now closed. 


Forgot how to submit a ticket? Learn how to submit a support ticket here.