1. Pixel
  2. Troubleshooting

Troubleshooting Your Pixel Implementation

Still seeing a red dot after install your website pixel?

  • Double-check and make sure that you've entered your full Pixel ID into the Main Pixel Script
  • Double-check that you've entered the Main Pixel script into your website correctly and check your code/console for errors
  • If you use a tag manager, ensure that you have your pixel either installed within the tag manager or directly onto the site, not both

Not seeing any pixel data?

  • Check-in with your Engineering or Web Development team on where website pixels are installed
  • Inspect the webpage where your pixel should be installed (note that this will not work if installed via a tag manager)
    • Go to the webpage
    • Right-click anywhere on your webpage and select "Inspect" in the drop-down menu
    • On a Mac) Command + F to search
    • Type in "pdst" and click enter or return depending on the device you're using to search for the Podsights web pixel
      • If the Podsights web pixel appears in the search and there are no syntax errors, then the Podsights website pixel is installed correctly
      • If nothing shows up, then the pixel is not installed